Frequently Asked Questions

All of our communities are pet-friendly! We welcome up to two pets per household. Please note that breed restrictions apply. For more information, contact your property manager.

Our application fee is $75 for the first applicant. Each additional household member aged 18 or older is $50.

Rent is due on the first of each month by 5:00 PM. Payments can be made through your RentCafe account or by check or money order. Please note that check and money order payments may be subject to a processing fee.

For maintenance requests, please submit work orders through your RentCafe Resident Portal or via our virtual leasing agent, Erin. For emergency maintenance during office hours, contact your leasing office directly by phone. For after-hours emergencies, please call our emergency maintenance number.

To enhance your experience, we’ve introduced Erin — our virtual leasing agent. Erin is here to support you, not replace your property manager. Her role is to make your interaction with our communities smoother and more convenient.

Residents can use Erin to:

• Ask community-related questions

• Submit maintenance requests

• Check the status of existing work orders

Prospective residents can also:

• Schedule property tours

• Inquire about availability

• Get answers to general community questions

Erin is available 24/7 to assist you anytime, day or night.